What We’re Offering to Our Clients
Real Time Dealing in all Professional IT Solutions & Services
Missions
Visions
HOW CAN WE HELP?
Tanzanite Leading in IT Technology Market
Find answers and solutions to common IT issues. If you cant find an answer, Raise a Ticket and we will be happy to help.
Welcome to our online remote support and collaboration portal. The following options allow you to connect to a session.
MONITORING & MAINTENANCE
Monitoring
Our affordable and flat-rate Remote Monitoring service will proactively eliminate serious errors before they occur.
- Monitoring software is installed on your workstations and servers and the detection of any unnatural condition will trigger a notification be sent to our Network Operations Centre (NOC). The NOC generates a ticket using this information and notifies our technicians.
- Our remote login tool gives us access to any managed PC, so our technicians are able to virtually see what is on your employees’ screens when they have an issue. This tool also allows our technicians to navigate around inside the operating system (OS), and quickly fix potentially critical issues.
Maintenance
- Remote maintenance eliminates potential security threats and software errors. Keeping your software and firmware up to date is crucial to keeping your workstations and servers running smoothly. Every day, new viruses, Trojan horses, and other malware are created, all of which are designed to gain access to your system.
- With the Tanzanite remote maintenance solution, we work with your staff to take care of all the essential maintenance that your computer systems require. Updates are scheduled at a time that works best for your business, avoiding downtime.
We’re here to help to grow your business.
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When it comes to managing IT for your business. You need an expert. Let us show you what responsive, reliable and accountable IT Support looks like in the world.
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